Business Verification & Winixx ID

FillIn is a relying party on Winixx ID — your business's identity and wallet live there, not in FillIn directly.

How linking works

When you create a business, FillIn automatically attempts to provision a matching Winixx ID Organisation. This is best-effort: your FillIn business is created either way, even if the automatic link doesn't succeed right away.

If the automatic link doesn't happen

1. Open SettingsGo to your business Settings from the dashboard.
2. Use the "Link to Winixx ID" buttonThis retries the connection manually.
3. Confirm your wallet appearsOnce linked, your real Winixx ID Organisation wallet balance shows on your Overview page.

Locations, Team & Permissions

Add every location under one Business, invite the managers who need access, and control exactly what each of them can do.

Adding a location

Each location gets its own address (with autocomplete), manager contact info, phone number, and an optional logo of its own — separate from your business's main logo.

Inviting your team

1. Send an invite by emailFrom your Team page, invite a manager by their email address.
2. They accept through Winixx IDThe invite is accepted by signing in with Winixx ID using the matching email.
3. Set their accessRestrict a manager to specific locations, or leave it open for full access across your business.

Roles

Role	What it can do
Member	Standard access to manage shifts at assigned locations
Admin	Full access, including authorizing wallet spend

Managing your team

You can suspend, reactivate, or remove a team member at any time from the Team page. Suspending someone doesn't delete their history — it just pauses their access.

Posting a Shift

Posting a shift takes a few minutes. The wizard walks you through everything a Pro needs to know before they show up.

The steps

1. SchedulePost a single shift, or several dates on a calendar, each with its own start and end time.
2. Position & wageChoose a role from the position catalog, then set your rate — a Recommended or Market-average figure is shown for reference, but a custom wage is always the primary option.
3. RequirementsDress code, accessories, and any equipment the Pro should bring or expect.
4. UniformSelect specific items with reference photos, or mark "no uniform required" — this step can't be skipped without deciding one way or the other.
5. LogisticsParking, unpaid break, and an off-site job address if the shift isn't at your usual location.
6. Review & postSee the full summary and real per-date cost breakdown, then post.

If your wallet doesn't have enough funds

Posting will tell you clearly if there isn't enough in your wallet to cover the shift, with a direct link to add funds — no guessing why a post didn't go through.

Funding Your Wallet

Your business's wallet lives in your Winixx ID Organisation account — funding it is what lets you post shifts on FillIn.

Where to fund it

From your FillIn Overview page, follow the link to manage your wallet. Your real, current balance is always visible from there — no separate FillIn-side balance to keep track of.

How charges work

Posting a shift charges your wallet upfront for the shift's estimated cost. If a shift is cancelled with enough notice, that charge is refunded — see Cancellations & No-Shows for the exact rules.

Fees & Pricing

Here's exactly what you pay as a business on FillIn — no subscription, no minimum, and nothing you can't see coming.

Charge	When	Amount
Wages	Per shift	The rate you set when posting
Platform fee	Per shift date	A flat one hour's wage at the shift's own rate
Full-time conversion fee	Only if you hire a Pro full-time	$1,250, one time

The platform fee, explained

The fee is a fixed amount equal to one hour's wage at the shift's rate — it doesn't scale with hours worked, and it doesn't increase if you add extra hours to an already-claimed shift.

No cost unless you post

There's no subscription and no minimum spend. If you don't post a shift, you don't pay anything.

Cancellations & No-Shows

Plans change on both sides. Here's exactly what happens if you need to cancel a shift, and what happens if a Pro cancels or doesn't show.

If you cancel a shift

Situation	Result
Shift not yet claimed	Full refund, no charge
Claimed, cancelled more than 24 hours before start	Full refund, no charge
Claimed, cancelled within 24 hours of start	Pro receives 1 hour's wage; FillIn retains 1 hour's wage as a fee

Once a Pro has clocked in, a shift can't be cancelled through FillIn — it concludes when the Pro clocks out, and pay reflects the real time worked.

If a Pro cancels or doesn't show

Your wallet is refunded for that shift in every case, regardless of timing. Pros face their own consequences for late cancellations and no-shows on their end, to keep this from becoming a recurring problem.

Extending a shift

Need someone to stay longer? You can add up to five extra hours to an in-progress, claimed shift, at the shift's original rate.

Hiring a Pro Full-Time

Liked working with someone? You're free to hire them full-time, anytime — you just need to do it through FillIn.

How it works

If you'd like to hire a Pro you've worked with off the platform, you'll see the option right on their profile in your dashboard, along with the one-time conversion fee. There's no cost unless you actually decide to hire.

Hiring outside FillIn

Contacting a Pro sourced through FillIn to arrange employment directly, without going through this flow, is treated as circumventing the platform and carries a separate penalty — full detail is in the Terms.

Account Deletion

Deleting your FillIn account and deleting your Winixx ID account are two separate things — here's exactly what each one does.

Deleting your FillIn account

This removes your business's FillIn profile, shift history, and team member records. Certain records — payout, transaction, and tax-related information — are kept for as long as required by law, even after deletion.

Your Winixx ID account stays

Deleting your FillIn account does not delete your Winixx ID account. Your wallet spending history is managed by Winixx ID and remains accessible through your Winixx ID Organisation account even after your FillIn account is gone.

Deleting your Winixx ID account entirely

This is done separately, directly through Winixx ID — log in and follow the instructions there. It removes access to the entire Winixx ecosystem, not just FillIn. A 30-day grace period follows, during which you can recover the account by logging back in; after that, it's permanent.

Business FAQ & Troubleshooting

Quick answers to what businesses ask most.

Fees & wallet

Is there a subscription? No. You pay wages plus a flat per-shift platform fee — nothing if you don't post.

My shift won't post. This is almost always an underfunded wallet — check your Winixx ID Organisation balance and top it up.

How much does the platform fee cost? One hour's wage at the shift's own rate, charged once per shift date.

Team & access

Can I have multiple locations? Yes — locations are fully supported under one business account.

Can I have multiple businesses under one login? Not currently — each login is tied to a single business.

Cancellations & hiring

What if I need to cancel a claimed shift last minute? See Cancellations & No-Shows for the exact costs depending on timing.

Can I hire someone I like without paying the fee? No — hiring a Pro sourced through FillIn requires going through the platform. See Hiring a Pro Full-Time.

Account

How do I sign in? FillIn uses Winixx ID single sign-on. Reset your password from the Winixx ID login if needed.

What happens if I delete my FillIn account? See Account Deletion — your Winixx ID account and wallet history aren't affected.

Getting Started as a Pro

FillIn connects you with restaurants and venues that need reliable help — today, this weekend, or next month. Set your availability, claim shifts that fit, and get paid the same day you clock out.

How it works, end to end

1. Sign in and verifySign in with Winixx ID and complete identity verification.
2. Set your availabilityTell us when you're free — you'll only be offered shifts that fit.
3. Claim a shiftWhen a matching shift is offered, claim it — first to accept is confirmed.
4. Clock in with the codeThe business hands you a code on arrival to confirm you're on-site.
5. Clock out and get paidRequest your payout after your shift ends — it's transferred to your bank right away.

Quick links

Verification, SSN & Tax Info

The minimum age to use FillIn is 18. Before you can claim shifts, you'll complete identity verification — and we'll also collect your Social Security Number for tax purposes.

Identity verification

Verification is handled by Stripe Identity and can include a government-issued ID, such as a driver's license. FillIn doesn't store the raw document — only the verification result.

Why we ask for your SSN

In addition to identity verification, we collect your Social Security Number to verify work eligibility and, as required by law, to issue an IRS Form 1099 if you earn $600 or more in a fiscal year.

If verification stalls

• Blurry or partial ID — retake the photo with the full document visible and no glare.
• Name mismatch — contact support if the name on your ID doesn't match your account.

Setting Your Availability

Set your availability once, and shifts come to you — no scrolling, no chasing.

How it works

Turn on the days you're free and set a time window for each. You'll only be offered shifts that fall inside your availability, matched to roles and locations near you.

Changing your availability

Update it any time from the app. Changes apply going forward — shifts already offered to you aren't affected.

Finding & Claiming Shifts

No applications, no waiting to hear back. When a shift matches your availability and location, you're offered it directly.

How offers work

A shift is offered to the nearest, reachable eligible Pro first. You'll have a window to accept before it moves to the next person — so claim promptly if it's one you want.

Claiming

Tap to claim — that's it. First to accept is confirmed, and the shift is yours.

Clocking In & Out

A simple code confirms you're on-site — no disputes about whether you showed up.

Clocking in

1. Arrive at the shift locationLocation is checked alongside the code as a second signal, not a guess.
2. Get the code from the managerEvery shift has a fresh, one-time code.
3. Enter it to clock inThis is what starts your paid time.

Clocking out

Clock out the same way when your shift ends. Your pay is calculated from your real clock-in and clock-out times, not just the originally scheduled window.

Payouts & Earnings

Clock out, get paid — cash out to your bank right after your shift ends, no waiting for a payday that isn't yours yet.

Requesting a payout

After you clock out, request your payout from the app. It's transferred to your linked bank account via Stripe Connect.

What's deducted

Deduction	Amount
Insurance fee	$1.25 per shift

The platform fee businesses pay is charged to them, on top of your wage — it doesn't reduce what you earn.

Cancellations & No-Shows

Plans change — here's exactly what happens if you need to cancel a shift you've claimed.

Cancelling with notice

Cancel more than 24 hours before the shift starts and there's no penalty at all. The business is refunded either way.

Cancelling late, or not showing up

Cancelling within 24 hours of the shift's start, or not showing up at all, counts as a late cancellation. After two of these, you may be temporarily restricted from claiming new shifts.

Referrals & Credits

Know another Pro who'd be good on FillIn? Refer them and earn a bonus once they're up and running.

How it works

Share your referral link. If the Pro you referred completes 40 hours of shifts within their first month, you get a $100 bonus.

Account Deletion

Deleting your FillIn account and deleting your Winixx ID account are two separate things — here's exactly what each one does.

Deleting your FillIn account

This removes your FillIn profile, including your shift and earnings history within FillIn. Certain records — payout, transaction, and tax-related information — are kept for as long as required by law.

Your Winixx ID account stays

Deleting your FillIn account does not delete your Winixx ID account. That's what gives you access to the rest of the Winixx ecosystem without signing up again elsewhere.

Deleting your Winixx ID account entirely

Done separately, directly through Winixx ID — log in and follow the instructions there. A 30-day grace period follows, during which you can recover the account by logging back in; after that, it's permanent.

Pro FAQ & Troubleshooting

Quick answers to what Pros ask most.

Getting shifts

Why am I not getting offered shifts? Check your availability is turned on and location access is enabled — both are required to be matched.

Do I have to apply for shifts? No — shifts are offered directly based on your availability and location. Just claim the ones you want.

Pay

When do I get paid? Same day, right after you clock out and request your payout.

What's deducted from my pay? A $1.25 insurance fee per shift — the platform fee is paid by the business, not you.

Cancellations

What counts as a late cancellation? Cancelling within 24 hours of a shift's start, or not showing up.

What happens after a late cancellation? Nothing after the first — but two late cancellations or no-shows may temporarily restrict you from claiming new shifts.

Account

How do I sign in? FillIn uses Winixx ID single sign-on. Reset your password from the Winixx ID login if needed.

Why do you need my SSN? To verify work eligibility and issue a 1099 if you earn $600 or more in a year, as required by law — see Verification, SSN & Tax Info.