Host Verification & KYC

Before a vehicle can go live, Jordi verifies who you are and confirms you own the car you're listing. Verification runs through Stripe Identity and is covered by a one-time $55 onboarding fee.

What the $55 onboarding fee covers

The fee is charged once, when you first onboard as a host. It covers the identity verification and the DMV title check described below. It is not a listing fee — listing a vehicle is always free — and it is not recurring.

The three checks

Check	What it confirms	Provider
Identity check	That you are a real person and who you claim to be	Stripe Identity
DMV title verification	That you legally own the vehicle being listed	Stripe Identity + DMV records
Payout identity	That your payout account matches your verified identity	Stripe Connect

How to complete verification

1. Start onboardingSign in with your Winixx ID and open the host onboarding flow in the dashboard or app.
2. Submit your IDStripe Identity will ask for a government-issued ID and a quick selfie to match against it. Use good lighting and make sure the whole document is in frame.
3. Confirm the vehicle titleProvide the vehicle's title details so the DMV title check can confirm ownership.
4. Pay the $55 onboarding feeThis is processed securely through Stripe at the end of the flow.

If verification fails or stalls

• Blurry or partial ID — retake the photo with the full document visible and no glare.
• Name mismatch — the name on your ID, your payout account, and the vehicle title should match. If they differ (for example, a maiden name), contact support so it can be reviewed manually.
• Title not found — double-check the title number and state. Dealer-held titles may need additional documentation reviewed in the admin KYC queue.

Listing Your Vehicle

Listing on Jordi is free. Once your KYC is complete, you add your vehicle, it passes inspection and review, monitoring hardware is fitted, and the listing publishes — ready to accept bookings.

What you'll add to a listing

• Vehicle details — make, model, year, body type, transmission, and fuel type.
• Photos — clear exterior and interior shots. Better photos rank better and book faster.
• Location — the pickup area, used by Jordi's HERE Maps integration to surface your car to nearby renters.
• Rates — a daily rate, a weekly rate, or both (see Setting Rates & Pricing).
• Booking mode — instant booking or manual approval (see Availability & Booking Controls).

The approval pipeline

1. Submit the listingYour vehicle enters the admin vehicle approval queue for review.
2. Vehicle inspectionEvery car is inspected before it can be approved. This verifies condition and confirms the vehicle matches the listing.
3. Hardware installation360° monitoring hardware is installed before the first rental.
4. Go liveAfter inspection and review pass, the listing publishes automatically at no cost.

Monitoring Hardware & Telemetry

Every vehicle on Jordi has 360° monitoring hardware installed before its first rental. It's there to protect both you and your renters, and to give every booking a reliable, tamper-resistant record.

What the hardware does

• Location & telemetry — confirms where the vehicle is and supports nearby discovery and reverse geocoding through HERE Maps.
• Trip records — provides an objective record tied to each rental, which helps resolve disputes about usage.
• Condition context — complements the digital pickup and return checklists with timestamped data.

Interim hardware now, fleetOS later

Jordi currently fits interim monitoring hardware on every vehicle. As fleetOS — Winixx's fleet management and telemetry platform — rolls out, vehicles will transition to it. This change is handled by Jordi and Winixx; no action is required from you, and your listing and bookings are unaffected during the transition.

Installation and upkeep

Installation is scheduled as part of getting your listing live and is coordinated by Jordi. If a unit needs servicing or replacement, Jordi arranges it. Tampering with or removing monitoring hardware violates the host terms and can suspend a listing.

Setting Rates & Pricing

You set your own prices on Jordi. Choose a daily rate, a weekly rate, or both — independently — and adjust them at any time from the dashboard or app.

Daily and weekly rates

The two rates are independent. You can list a car for daily rental only, weekly rental only, or both at once. Offering both means short-term renters book by the day while longer-term renters book by the week, and you capture demand from each.

How prepay discounts work

Renters can prepay multiple weeks up front for a discounted rate. This trades a slightly lower weekly price for longer, more predictable bookings and less turnover between renters. Setting a competitive weekly rate makes these multi-week prepayments more attractive.

Commission and what you take home

Jordi takes a 10% platform commission on rental revenue. Your displayed rate is the gross rental price; your payout is 90% of the revenue collected.

Example	Amount
Weekly rate you set	$300
Platform commission (10%)	−$30
Your payout for that week	$270

The figures above are illustrative. Your actual payout depends on the rate you set, the number of days or weeks booked, and any prepay discount you've enabled.

Availability & Booking Controls

You decide when your vehicle is available and how bookings are confirmed. Manage both from the dashboard or the mobile app.

Blocking availability

Need the car for a weekend, a service appointment, or personal use? Block those dates and the vehicle won't be bookable for that window. Blocked dates take effect immediately and apply across both daily and weekly availability.

Instant booking vs. manual approval

Mode	How it works	Best for
Instant booking	Verified renters book available dates immediately, no wait	Maximizing bookings and occupancy
Manual approval	Each request comes to you to accept or decline	More control over who rents and when

You can switch the toggle at any time, and set it per vehicle if you list more than one.

Responding to booking requests

When manual approval is on, new requests appear in your dashboard and trigger a push notification on the app. Respond promptly — fast responses improve your standing and reduce the chance a renter books elsewhere.

Pickup & Return Checklists

Every rental opens and closes with a digital condition checklist. It's timestamped and signed by both you and the renter, giving each booking a clear before-and-after record.

At pickup

You and the renter complete the checklist together, recording the vehicle's condition, fuel or charge level, mileage, and any existing marks. Both parties sign, and the record is timestamped. This is your baseline if a question comes up later.

At return

The same checklist runs again. The return record sits alongside the pickup record, so any change in condition is documented and agreed on the spot, again signed by both sides.

Why it protects you

• A signed, timestamped baseline means disputes are decided on evidence, not memory.
• Combined with monitoring telemetry, you have an objective record of the rental.
• If damage is found at return, the two checklists make the difference clear.

Payouts & Earnings

Jordi pays hosts automatically, every week, through Stripe Connect. There's nothing to invoice and nothing to chase — set up your payout method once and the deposits arrive on their own.

The weekly schedule

Payouts run every Monday and cover the prior week's rental earnings. Jordi manages the weekly float so the timing is consistent regardless of when individual rentals start or end.

Payout methods

Method	Details
Stripe Express	Fastest setup; manage your payout account directly through Stripe
ACH bank transfer	Direct deposit to a linked U.S. bank account

Commission and your share

Jordi charges a 10% platform commission on rental revenue, so you keep 90%. Commission is deducted before payout — the amount deposited is already net of it.

Tracking earnings

Your host dashboard shows full earnings history and a payout breakdown. You can see what each rental contributed, the commission deducted, and the net amount paid for each weekly cycle.

Vehicle Swap Management

If a vehicle has to come off the platform mid-rental — for example, you need to permanently withdraw it — Jordi manages the swap for you so the renter is moved to a replacement without you having to untangle an active booking.

What Jordi handles

• Identifying a suitable replacement vehicle for the active renter.
• Moving the renter's booking to the replacement within 24 hours.
• Reconciling earnings and payouts across the original and replacement vehicles.

What you need to do

Flag the vehicle for withdrawal in your dashboard. You don't have to manually cancel the rental or contact the renter — Jordi coordinates the replacement and keeps both sides informed. Withdrawing a vehicle does not cancel earnings already accrued for the completed portion of a rental.

Disputes & Resolution

When something goes wrong with a rental — damage, a return disagreement, or a payment question — Jordi has a structured resolution process backed by the evidence collected during the booking.

What disputes can cover

• Vehicle damage identified at return.
• Disagreements about the return condition or timing.
• Cleaning, fuel, or charge-level issues.
• Payment or payout questions tied to a specific booking.

How to raise one

1. Open the bookingFind the rental in your dashboard and start a dispute from it.
2. Attach evidenceReference the pickup and return checklists and add photos or notes.
3. Submit for reviewThe case enters the dispute resolution queue in the Winixx admin panel.
4. ResolutionThe team reviews the signed checklists, telemetry, and your evidence, then resolves the case.

Lost Items Left By Renters

If a renter reports leaving something in your vehicle, here's exactly what happens and what you need to do.

How a report reaches you

When a renter reports a lost item through the app, you're notified immediately and the report is logged against that specific rental. It's separate from the standard dispute process — a lost item isn't a disagreement about anything, it just needs to be found and returned.

What to do

1. Check the vehicleLook for the described item the next time you're at the car.
2. Confirm found in your dashboardOnce you've located it, confirm the report as found. This is what triggers the next step — don't confirm until you've actually found it.
3. Coordinate return with the renterUse in-app messaging to arrange how and where to get the item back to them.

The lost item fee

When you confirm an item as found, a flat $20 fee is automatically charged to the renter and paid to you — compensation for the time and effort of locating and returning it. This only happens once you've confirmed the item is genuinely found; nothing is charged on the strength of a renter's report alone.

Accidents & fleetOS Coverage

A collision or accident involving your vehicle during an active rental is handled differently from a standard dispute — through fleetOS, Winixx's dedicated fleet and accident-response platform.

What fleetOS is

fleetOS is a separate Winixx platform, available to hosts on a subscription basis. It functions similarly to insurance in that it coordinates and helps cover the cost of accident response — but with clearly defined boundaries. It's not a blanket replacement for your own personal auto insurance, which every host is still required to maintain per the Jordi host terms.

If an accident happens during a rental

1. Safety firstIf anyone is hurt or the situation is an emergency, call 911 (or your local emergency number) before anything else.
2. Contact Jordi support right awayReach out via live chat as soon as it's safe to do so — an accident on an active trip needs real-time handling, not a routine ticket.
3. fleetOS engages, if you're subscribedSubscribed hosts are connected into fleetOS's accident response process, which coordinates next steps within its defined coverage terms.
4. Otherwise, your personal policy appliesNon-subscribed hosts work directly with their own insurer for the claims process.

Referrals & Credits

Invite other owners and renters to Jordi and earn rewards through the referral system — as either cash or rental credits.

How it works

Share your referral link from the dashboard or app. When someone you refer joins and completes the required activity, you earn a referral reward. You can choose to receive rewards as cash, paid out alongside your weekly payout, or as rental credits.

Cash vs. credits

Reward type	How it's delivered
Cash	Added to your earnings and paid out via Stripe Connect on the weekly schedule
Rental credits	Applied to your own future rentals on Jordi

Host FAQ & Troubleshooting

Quick answers to the questions hosts ask most, plus fixes for the issues that come up.

Fees & payouts

Is the $55 a listing fee? No. Listing is free. The $55 is a one-time onboarding fee for identity verification and the DMV title check.

How much does Jordi keep? 10% commission on rental revenue. You keep 90%.

When am I paid? Every Monday, for the prior week, via Stripe Connect (Stripe Express or ACH).

I haven't received a payout. Confirm your Stripe payout account is fully verified and the bank details are correct. Held payouts are retried automatically once the account is fixed.

Listings & bookings

My listing isn't live. A listing publishes only after KYC, inspection, and review all pass. Check the dashboard for the pending step.

Can I set daily and weekly prices separately? Yes — they're fully independent, and you can offer one or both.

How do I take the car back for a while? Block those dates in the dashboard or app.

Accidents & lost items

A renter says they left something in the car — what now? See Lost Items Left By Renters. Confirm it's found in your dashboard once you actually locate it, and a $20 fee is handled automatically.

What if there's an accident during an active rental? See Accidents & fleetOS Coverage. Contact support via live chat right away — subscribed fleetOS hosts get coordinated accident response; otherwise it goes through your personal policy.

Account & tech

How do I sign in? Jordi uses Winixx ID single sign-on. Reset your password from the Winixx ID login if needed.

Do I need the monitoring hardware? Yes — it's installed on every vehicle before the first rental and protects both sides.

What happens when fleetOS launches? Vehicles transition automatically. No action needed from you.

Getting Started as a Renter

Jordi lets you rent a verified car directly from an owner near you — by the day or the week, with no long-term commitment and no dealership. One verification, and you can book any available vehicle on the platform.

Who Jordi is for

Jordi is built for people who need a vehicle without owning one: gig economy workers, people between cars, short-term residents, and anyone who'd rather rent from a neighbor than deal with a traditional rental counter.

How renting works, end to end

1. Get verifiedComplete KYC through Stripe Identity, including a driving record (MVR) check. A one-time $55 onboarding fee covers this.
2. Find a car nearbyBrowse verified vehicles by location, type, price, availability, and rental type.
3. Book by day or weekChoose daily or weekly terms, add optional insurance, and confirm.
4. Pick up with a checklistYou and the host complete a signed, timestamped condition checklist.
5. Return the same wayA matching checklist at return closes out the rental cleanly.

One account across Winixx

Jordi uses single sign-on through Winixx ID (auth.winixx.com). The same login works across Jordi, Orbit, Winixx Health, and the rest of the Winixx ecosystem — no separate Jordi password to manage.

Renter Verification & KYC

Before your first booking, Jordi verifies your identity and reviews your driving record. Verification runs through Stripe Identity and is covered by a one-time $55 onboarding fee.

What the $55 onboarding fee covers

Charged once when you first onboard, the fee covers your identity verification and your motor vehicle record (MVR) driving-record check. It is not a per-booking charge and is not recurring.

The two checks

Check	What it confirms	Provider
Identity check	That you're a real person and who you claim to be	Stripe Identity
MVR driving record	That you hold a valid license and meet eligibility to drive	Stripe Identity + MVR records

How to complete verification

1. Start onboardingSign in with your Winixx ID and open the renter onboarding flow.
2. Submit your ID and licenseStripe Identity asks for a government-issued ID and a selfie to match against it.
3. Driving record checkYour MVR is reviewed to confirm eligibility.
4. Pay the $55 onboarding feeProcessed securely through Stripe at the end of the flow.

If verification stalls

• Photo rejected — retake your ID and selfie in good lighting with the full document in frame.
• Name mismatch — your ID and license should match. If they differ, contact support for a manual review.
• MVR issue — if your driving record can't be confirmed, support can guide you on what's needed.

Finding a Car Near You

Jordi uses HERE Maps to show you verified vehicles nearby and help you filter to exactly what you need.

Filtering the marketplace

Browse and narrow listings by:

• Location — vehicles near your current position or a chosen area.
• Vehicle type — body style, transmission, and similar attributes.
• Price — daily or weekly rate ranges.
• Availability — only cars free for your dates.
• Rental type — daily, weekly, or both.

Nearby discovery

With location access enabled, Jordi surfaces the closest available vehicles first. Reverse geocoding turns coordinates into readable pickup areas, so you can see roughly where each car is before you book.

Reading a listing

Each listing shows the vehicle details, photos, daily and/or weekly rate, availability, and whether it offers instant booking or requires host approval. Listings only appear once the vehicle has passed inspection and the host is verified.

Booking, Daily & Weekly

Book on your own terms — by the day or the week, week to week with no long-term lock-in, or prepay several weeks for a discount.

Daily or weekly

Choose the term that fits. Weekly rentals run week to week, so you're never locked into a long contract — you continue only as long as you need the car. Daily rentals suit shorter needs.

Prepay for a discount

If you know you'll need the car for a while, prepay multiple weeks up front for a discounted rate. You pay less per week in exchange for committing to the period.

Instant booking vs. requests

Listing type	What happens
Instant booking	Your booking is confirmed immediately for available dates
Request to book	The host reviews and accepts or declines your request

At checkout

Review the dates, the daily or weekly rate, any prepay discount, and the optional insurance add-on, then confirm. You'll get a confirmation and, on the mobile app, push notifications for booking status, pickup, and return.

Insurance Options

Jordi offers an optional insurance add-on at checkout, with tiers ranging from basic to comprehensive. You choose the level of coverage per booking.

Choosing coverage

Insurance is added during checkout, before you confirm. The available tiers range from basic protection up to comprehensive coverage. Each tier's price and what it covers are shown at checkout so you can compare before selecting.

Tier	General idea
Basic	Entry-level protection at the lowest add-on price
Standard	A middle option balancing cost and coverage
Comprehensive	The widest protection available as an add-on

The specific terms, limits, and price of each tier are presented at checkout for the vehicle and dates you're booking.

Pickup & Return Checklists

Every rental opens and closes with a digital condition checklist, timestamped and signed by you and the host. It protects you as much as the host.

At pickup

You and the host walk through the checklist together — recording the vehicle's condition, fuel or charge level, mileage, and any existing marks. Both of you sign, and the record is timestamped. This is your proof of the car's state when you received it.

At return

The checklist runs again at return. The two records sit side by side, so the car's condition before and after is documented and agreed, signed by both parties.

How it protects you

• Anything already wrong with the car is recorded at pickup, so you're not held responsible for it.
• A signed baseline means any later claim is settled on evidence.
• You leave the rental with a clear, mutual record of how you returned the car.

Payments & Fees

Here's exactly what you pay as a renter on Jordi, and how the charges break down.

Charge	When	Amount
Onboarding fee	Once, at first verification	$55 (identity + MVR check)
Rental	Per booking	The daily or weekly rate set by the host
Prepay discount	If you prepay multiple weeks	Reduces your weekly rate
Insurance add-on	Optional, at checkout	Varies by tier (basic to comprehensive)
Lost item fee	Only if you leave an item behind and the host confirms it found	$20 flat, paid to the host

How payment is processed

Payments are handled securely through Stripe. The 10% platform commission is paid by the host out of the rental revenue, not added on top of your price — the rate you see is the rate you pay, plus any insurance you choose.

Paying week to week

For weekly rentals you can pay week to week with no long-term lock-in, or prepay several weeks at once for the discounted rate. Either way, the booking continues only as long as you need the car.

24-Hour Vehicle Swap Guarantee

If the car you're renting becomes unavailable mid-rental, you're not left stranded. Jordi replaces it within 24 hours and your booking continues on the new vehicle.

What's covered

If your rented vehicle has to come off the platform during your rental — for example, the host needs to withdraw it — Jordi steps in and arranges a replacement vehicle within 24 hours so you can keep going.

What you need to do

Nothing to claim it. If a swap is needed, Jordi contacts you and coordinates the replacement automatically. Your booking, including any prepaid weeks, carries over to the new vehicle.

• Your remaining rental period transfers to the replacement car.
• Any prepaid weeks are honored on the new vehicle.
• You'll get app notifications as the swap is arranged.

Disputes & Support

If something goes wrong with a rental, Jordi has a structured process to resolve it — backed by the signed checklists and records from your booking.

When to raise a dispute

• You're charged for damage you didn't cause.
• The car wasn't as described or wasn't safe to drive.
• A disagreement about the return condition or timing.
• A payment or refund question tied to a booking.

How to raise one

1. Open the bookingFind the rental in the app or dashboard and start a dispute from it.
2. Add your evidenceReference the pickup checklist and add photos or notes.
3. SubmitThe case goes to the Winixx dispute resolution team for review.
4. ResolutionThe team weighs the signed checklists, telemetry, and evidence from both sides.

Lost Something in the Car?

If you realize you left something behind after your trip, here's how to get it back.

How to report it

1. Report it in the app, as soon as you noticeFind the completed rental and file a lost item report describing what you left behind.
2. The host is notifiedYour report reaches the host directly and they'll check the vehicle for it.
3. If it's found, coordinate returnOnce the host confirms they've found it, use in-app messaging to arrange how and where to get it back.

The lost item fee

If the host confirms your item was found, a flat $20 fee is charged to you and paid to the host — this covers the time and effort of locating and returning it. Nothing is charged unless the host actually confirms the item was found.

Accidents During Your Trip

If you're involved in an accident while your trip is active, this needs immediate, real-time attention — not something to file as a routine dispute afterward.

What to do

1. Make sure everyone is safeMove to safety if you can do so without risk, and call emergency services if the situation calls for it.
2. Contact Jordi support via live chat right awayEspecially while your trip is still active — support needs to know in real time so the right next steps (whether the vehicle is safe to continue driving, whether the trip needs to end early, how the incident gets documented) can be handled immediately, not hours later.
3. Follow support's guidanceThey'll walk you through what happens with the vehicle, the rest of your trip, and the accident record from there.

Referrals & Credits

Invite friends to Jordi and earn rewards as either cash or rental credits through the referral system.

How it works

Share your referral link from the app or dashboard. When someone you refer joins and completes the required activity, you earn a reward. Choose to receive it as cash or as rental credits applied to your next booking.

Reward type	How it's delivered
Cash	Paid out through Stripe
Rental credits	Applied automatically to a future Jordi rental

Renter FAQ & Troubleshooting

Quick answers to the questions renters ask most, plus fixes for common issues.

Booking & payments

Is the $55 charged every time I rent? No. It's a one-time onboarding fee for verification.

Do I pay the 10% commission? No — that's paid by the host out of rental revenue. You pay the listed rate plus any insurance you add.

Can I rent week to week? Yes, with no long-term lock-in. You can also prepay multiple weeks for a discount.

Is insurance required? No, it's optional, with tiers from basic to comprehensive at checkout.

During the rental

What if the car becomes unavailable? The 24-Hour Vehicle Swap Guarantee means Jordi replaces it within 24 hours and your booking continues.

I was charged for damage I didn't cause. Open a dispute from the booking and reference your signed pickup checklist.

I was in an accident during my trip. Contact support by live chat immediately — see Accidents During Your Trip. Don't wait to file this as a regular dispute afterward.

I left something in the car. Report it in the app right away — see Lost Something in the Car?. If the host confirms it's found, a $20 fee applies and is paid to them.

Account & tech

Nearby cars aren't showing. Allow location access so HERE Maps can surface vehicles near you, then refresh.

How do I sign in? Jordi uses Winixx ID single sign-on — reset your password from the Winixx ID login if needed.

Verification is stuck. Make sure your ID photo is clear and your details match, then retry. Contact support for a manual review if it persists.